This page provides additional information about how Ochre Cove processes personal data of individuals located in the European Economic Area (EEA), in compliance with the General Data Protection Regulation (GDPR).
Data Controller
Ochre Cove is the data controller responsible for your personal data. Our contact details are:
Ochre Cove
1847 Westmount Drive, Suite 302
Vancouver, BC V6T 1W5
Canada
Email: [email protected]
Legal Basis for Processing
Under the GDPR, we process your personal data on the following legal bases:
Consent
Where you have provided explicit consent for us to process your data for specific purposes. You may withdraw your consent at any time by contacting us.
Contractual Necessity
Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. This includes processing booking requests and managing your participation in our programmes.
Legitimate Interests
Where processing is necessary for our legitimate business interests, such as improving our services, website functionality, and business operations, provided these interests do not override your fundamental rights and freedoms.
Legal Obligation
Where processing is necessary to comply with legal obligations to which we are subject.
Your Rights Under GDPR
If you are located in the EEA, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restriction of Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not engage in automated decision-making.
International Data Transfers
Your personal data may be transferred to and processed in Canada, where our operations are based. Canada has been recognized by the European Commission as providing adequate protection for personal data. Where we transfer data to other countries, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods are outlined in our Privacy Policy. When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.
Security
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing your personal data. These measures include encryption, access controls, and regular security assessments.
Exercising Your Rights
To exercise any of your rights under the GDPR, please contact us at [email protected]. We will respond to your request within one month. In certain circumstances, we may extend this period by two months, in which case we will inform you of the extension and the reasons for it.
We may request specific information from you to help us confirm your identity and ensure your right to access the information or exercise other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Right to Lodge a Complaint
If you believe that our processing of your personal data infringes the GDPR, you have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or place of the alleged infringement.
Changes to This Information
We may update this GDPR information from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically.