Ochre Cove ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ochre-cove.com or use our services.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Submit an inquiry or booking request through our contact forms
- Subscribe to our newsletter or communications
- Participate in one of our wilderness experiences
- Contact us via email
The personal information we may collect includes:
- Full name
- Email address
- Mailing address
- Programme preferences and interests
- Health information relevant to wilderness participation (provided voluntarily)
- Emergency contact details
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Pages visited and time spent on those pages
- Referring website addresses
- Device type and operating system
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide requested information about our programmes
- To process and manage your bookings
- To communicate with you about your experience, including pre-departure information
- To send administrative information such as booking confirmations
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal information based on:
- Your consent, which you may withdraw at any time
- The necessity of processing for the performance of a contract with you
- Our legitimate business interests, where these do not override your rights
- Compliance with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service providers who assist in operating our website and business, subject to confidentiality agreements
- Parks Canada and provincial authorities as required for permits
- Emergency services when necessary for your safety
- As required by law or to protect our legal rights
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Inquiry data is retained for up to two years. Booking and participation records are retained for seven years for legal and insurance purposes.
Your Rights
Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal retention requirements
- Withdraw consent to processing
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:
Ochre Cove
1847 Westmount Drive, Suite 302
Vancouver, BC V6T 1W5
Canada
Email: [email protected]